Here are some answers to my most common questions. If you can't find your answer, please feel free to use the form on the right to send me a message or give me a call at (206) 395-6359 M-F 10am-6pm. My name is Valerie and I would be happy to help with your questions.
How do I know if my order has shipped?
Once your order has been successfully processed, you will receive an order confirmation via email. A similar confirmation will be sent when your order has shipped. This confirmation will include the tracking number for your package. Please allow up to 24 hours for the tracking information to be updated in the tracking link provided.
Every item in my shop has current production times listed within the description. These dates are an accurate time frame for when to expect your order to be produced from the date of order and the shipping speed depends on the option you select during checkout. I work as hard as I can to meet or exceed your delivery expectations but please keep in mind that most of my jewelry is made to order and takes time.
Rush orders can only be accommodated only after approval with me via email and a rush production fee will apply.
Can I modify my order?
Please contact me immediately to see if I can change your order. Orders cannot be cancelled.
What is the return policy?
I can help you with that here.
Do you accept custom orders?
Yes! Use the form on the right to let me know what you're looking for and I'll get back to you to discuss the details. Custom orders take a little longer to conceptualize a design or source special materials to match your vision but the end result is always stunning.
Kindly note that:
If you are just looking to modify a current design with a different metal or different stone, let me know and I can let you know what's possible.
- Custom orders start at $1000 with a 50% non-refundable deposit required.
- My lead time is approximately 4-6 weeks.
- Custom orders are final sale and cannot be returned.
Can you create something with my gold and gemstones or diamonds?
Unfortunately I don't offer this service at this time, however, I can scrap your metal for you with my refiner and use it as a credit towards your new jewelry piece. This can save you some costs but it is not significant due to refining costs. Unfortunately we are not able to use client-provided gemstones or diamonds.
How do I find out my ring size?
If you are in the Seattle area I can size you free of charge if you'd like to visit my studio. If you can't come in to my studio I encourage you to visit 2-3 local jewelry shops for a complimentary sizing as sizing tools can vary between jewelers. I don't recommend guessing or measuring with a piece of string or paper. Resizing may not be available for all styles and a fee will be charged (between $25-$50). Resizing can also be done with a local repair jeweler if you are not in the Seattle area.
Where can I see your items in person?
I currently sell exclusively online with plans to offer our jewels in stores soon. Learn more about visiting my Seattle studio to see pieces in person here.
Are your items made of real gold? What is recycled gold?
My jewelry is made with solid gold and is never hollow, plated, or dipped. My recycled gold is of the same quality as traditional gold and comes from gold refined from estate jewelry, electrical components, etc. You won't be able to tell the difference visually but you'll know that it was sourced in an eco friendly manner. You can read more about my eco-conscious jewelry line here
Can you make me something in platinum?
Yes! Most pieces are available in platinum by request. Contact me to let me know what style you are interested in and I can go over a quote with you.